Troubleshooting
Emails Using Email Headers
A number of email issues can be troubleshooted very efficiently by
viewing the email header of the email itself. Questionable spam can
be analyzed by viewing the email header. The source informati
the email is what is usually the key to clearing up questions
regarding various types of spam emails. Email headers can be used to
troubleshoot various delivery issues, too. Emails that get bounced
back hold clues to the reason they were bounced back in their email
headers.
Scenarios
A number of email troubleshooting scenarios involving email headers
and the troubleshooting processes are outlined, below.
You received an email from yourself that has no trace of it in
your email account’s Sent folder.
Check to see if the email is in the folder for deleted email
messages.
Check the Original of the email for the email address of the
sender.
If the email address of the sender is not your email address, the
email has been spoofed.
If the email address is yours, your email account for the
specific email address of yours has been compromised. By changing
the account’s password, the email account will be secure. Strong
passwords are important to use.
For more information on spoofing of emails, you can check out the
below link.
Wikipedia
– Email spoofing
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You received a receipt for a PayPal purchase you never made.
Check your PayPal account for any new transactions that include
the purchase you got a receipt for.
Reset your PayPal account’s password to be on the safe side.
Enhance your PayPal account’s security by enhancing the method of
authentication. Numerous options exist for users to choose from.
Verify who sent you the receipt email. The Original of the email
will contain the sender’s email address.
If the sender is not PayPal, the email is unauthentic and should
be deleted without opening any links in the message or
downloading any attached files.
If you repeatedly receive purchase receipts you never made, drag
and drop the emails of the receipt into the Junk folder of your
email account.
You may want to contact PayPal Support if you are receiving too
many forged receipts for PayPal purchases. However, it is
important to note that PayPal may be limited as to how much they
could assist you regarding this.
Every few months, it is a good idea to reset your PayPal password
to be on the safe side.
You should also, monitor your PayPal account’s activity to ensure
your account is not compromised.
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You are receiving emails that are of concern to you because the
content’s nature is posing a threat to others.
Note down the sender’s email address for each instance.
Verify the sender’s email address for each instance from the
Original of the email.
Report the emails to the email service provider you have. Your
email service provider should have a contact form to contact them
regarding various issues or concerns.
After a report to your email service provider has been submitted,
delete the email of concern without opening anything in it. It is
important to ensure that the email is in the folder for deleted
emails, too, upon deletion.
Clear the browser’s History for each web browser you have on your
computer.
Reset the passwords of your online accounts.
It is a good idea to avoid going to websites which contain hate
speech, racial comments and explicit content. This will reduce
one’s risk of getting emails that pose a threat to others.
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You sent an email to an insurance broker you have but the email
was bounced back as, Undeliverable.
Verify you sent the email to the correct email address.
Look for error messages in the email from the respective mail
server indicating the email was undeliverable or bounced back.
Analyze the error message displayed for the reason the email was
not delivered to the email address it was sent to.
If the recipient’s email address was incorrect, resend a copy of
the email to the correct email address.
If the mail server could not be reached, resend a copy of the
email at a later time.
If the mailbox of the recipient is stated as being full, resend a
copy of the email at a later time or contact the person the email
was destined to by another means.
If the email contains content which could produce a high spam
score, consider modifying the content of it to lower the spam
score of it. Wording counts when lowering an email’s spam score.
This means that spam sensitive wording should be avoided as much
as possible.
Sometimes, an email address is greylisted, meaning that it is
blocked by a given mail server from delivering email to it. After
a specific amount of time, a day or two, the greylisted status is
removed and the delivery of email from the given email address
can proceed to the mail server where the greylisting occurred. If
the cut-off time for the greylisting period passes and the emails
to the given email address are still being bounced back, the
email address of the sender, may have been blacklisted or flagged
by the spam filtering system of the mail server of the
recipient’s email account. To resolve this problem, you will
likely need to contact the Help Desk of your email service
provider and indicate that you are unable to send email to the
given email address after a day or two since the emails began to
be bounced back so they can put in a request for the email
address of the sender to be removed from the blacklist.
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