Troubleshooting Emails Using Email Headers


A number of email issues can be troubleshooted very efficiently by viewing the email header of the email itself. Questionable spam can be analyzed by viewing the email header. The source informati the email is what is usually the key to clearing up questions regarding various types of spam emails. Email headers can be used to troubleshoot various delivery issues, too. Emails that get bounced back hold clues to the reason they were bounced back in their email headers.



Scenarios

A number of email troubleshooting scenarios involving email headers and the troubleshooting processes are outlined, below.



You received an email from yourself that has no trace of it in your email account’s Sent folder.

  • Check to see if the email is in the folder for deleted email messages.

  • Check the Original of the email for the email address of the sender.

  • If the email address of the sender is not your email address, the email has been spoofed.

  • If the email address is yours, your email account for the specific email address of yours has been compromised. By changing the account’s password, the email account will be secure. Strong passwords are important to use.

For more information on spoofing of emails, you can check out the below link.

Wikipedia – Email spoofing





You received a receipt for a PayPal purchase you never made.

  • Check your PayPal account for any new transactions that include the purchase you got a receipt for.

  • Reset your PayPal account’s password to be on the safe side.

  • Enhance your PayPal account’s security by enhancing the method of authentication. Numerous options exist for users to choose from.

  • Verify who sent you the receipt email. The Original of the email will contain the sender’s email address.

  • If the sender is not PayPal, the email is unauthentic and should be deleted without opening any links in the message or downloading any attached files.

  • If you repeatedly receive purchase receipts you never made, drag and drop the emails of the receipt into the Junk folder of your email account.

  • You may want to contact PayPal Support if you are receiving too many forged receipts for PayPal purchases. However, it is important to note that PayPal may be limited as to how much they could assist you regarding this.

  • Every few months, it is a good idea to reset your PayPal password to be on the safe side.

  • You should also, monitor your PayPal account’s activity to ensure your account is not compromised.





You are receiving emails that are of concern to you because the content’s nature is posing a threat to others.

  • Note down the sender’s email address for each instance.

  • Verify the sender’s email address for each instance from the Original of the email.

  • Report the emails to the email service provider you have. Your email service provider should have a contact form to contact them regarding various issues or concerns.

  • After a report to your email service provider has been submitted, delete the email of concern without opening anything in it. It is important to ensure that the email is in the folder for deleted emails, too, upon deletion.

  • Clear the browser’s History for each web browser you have on your computer.

  • Reset the passwords of your online accounts.

  • It is a good idea to avoid going to websites which contain hate speech, racial comments and explicit content. This will reduce one’s risk of getting emails that pose a threat to others.









You sent an email to an insurance broker you have but the email was bounced back as, Undeliverable.

  • Verify you sent the email to the correct email address.

  • Look for error messages in the email from the respective mail server indicating the email was undeliverable or bounced back.

  • Analyze the error message displayed for the reason the email was not delivered to the email address it was sent to.

  • If the recipient’s email address was incorrect, resend a copy of the email to the correct email address.

  • If the mail server could not be reached, resend a copy of the email at a later time.

  • If the mailbox of the recipient is stated as being full, resend a copy of the email at a later time or contact the person the email was destined to by another means.

  • If the email contains content which could produce a high spam score, consider modifying the content of it to lower the spam score of it. Wording counts when lowering an email’s spam score. This means that spam sensitive wording should be avoided as much as possible.

  • Sometimes, an email address is greylisted, meaning that it is blocked by a given mail server from delivering email to it. After a specific amount of time, a day or two, the greylisted status is removed and the delivery of email from the given email address can proceed to the mail server where the greylisting occurred. If the cut-off time for the greylisting period passes and the emails to the given email address are still being bounced back, the email address of the sender, may have been blacklisted or flagged by the spam filtering system of the mail server of the recipient’s email account. To resolve this problem, you will likely need to contact the Help Desk of your email service provider and indicate that you are unable to send email to the given email address after a day or two since the emails began to be bounced back so they can put in a request for the email address of the sender to be removed from the blacklist.