Email Client Issues
Unable to send email:
Verify your computer has Internet connectivity.
Verify that your webmail account is able to send email.
Verify that your email account has not reached its capacity limit. All folders including the folder for deleted emails count towards your account’s used space.
Check to see if you have any outgoing mail filters which could be blocking outgoing mail.
If you have an email account you pay for usage, check for any billing issues.
Unable to receive email:
Verify your computer has Internet connectivity.
Verify that your email account has not reached its capacity limit. All folders including the folder for deleted emails count towards your account’s used space.
Verify that your email account has no filter set to block all incoming email.
Check your Junk folder for missing emails.
Ensure your email account has no forwarding set up. Forwarded email messages may not appear in the email account they are being sent from.
Unable to send or receive email:
Verify your computer has Internet connectivity.
Verify that your computer has in the email client, the email account you cannot send or receive emails in, installed correctly.
Verify that your email account has not reached its capacity limit. All folders including the folder for deleted emails count towards your account’s used space.
Check to see if the security settings of the email account are correct.
You may need to update your password in the email client to access your account if you recently changed it.
If your Internet is having intermittent sync issues related to connectivity, this may be a cause of the inability to send or receive email. In such case, if your email account is not a POP account, your webmail interface for the account should have the emails not received in it.
Not all of the email message’s content is appearing on the screen when opening the email to read it:
Choose the option in the email client to display remote content of the specific email.
Set the email client to display remote content of email messages by default.
Spam is becoming problematic:
Verify your email account’s spam control settings are correct.
You may need to update the spam filter rules of your account.
Limiting how long browsing history is saved for on each of the browsers on your computer could limit exposure of your email address to online bots. Cookies, browsing history and other saved information by browsers are often targeted by spammers for spam purposes.
How to handle spam issues:
Too much spam is coming into Inbox
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Important emails are getting put into the Junk folder
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Spam is being sent from your email address but not by yourself
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In an email client, the emails loaded from an email account often have spam filtered at the email provider level. This means that spam filter settings should be checked from the webmail interface when looking into spam filter settings, first. Checking the email client’s filters is a good idea, too. Email client filters do filtering when the email client loads emails from the mail server of the email service provider.
It is important to note that server-side issues may also cause email account issues, too. When all resolution steps to resolve email account issues have been exhausted, it is best to contact Technical Support of your email service provider.
Links to Help pages of various email clients are listed below.
Links:
Thunderbird
Microsoft Outlook
Microsoft – Outlook Troubleshooting
Apple Mail
Postbox
Scribe Mail