{"id":60,"date":"2024-09-23T16:41:23","date_gmt":"2024-09-23T16:41:23","guid":{"rendered":"https:\/\/computerbasicshub.net\/?page_id=60"},"modified":"2025-06-24T18:51:15","modified_gmt":"2025-06-24T18:51:15","slug":"troubleshootingemails_headers","status":"publish","type":"page","link":"https:\/\/computerbasicshub.net\/index.php\/troubleshootingemails_headers\/","title":{"rendered":"Troubleshooting Email Headers"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-5 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-3 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-2 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-1 wp-block-group-is-layout-constrained\">\n<!DOCTYPE html>\n<html>\n<head>\n\t<meta http-equiv=\"content-type\" content=\"text\/html; charset=utf-8\"\/>\n\t<title><\/title>\n\t<base target=\"_parent\">\n\t<meta name=\"generator\" content=\"LibreOffice 7.6.0.3 (Windows)\"\/>\n\t<meta name=\"created\" content=\"2020-10-15T17:07:11.089000000\"\/>\n\t<meta name=\"changed\" content=\"2023-10-30T17:03:17.202000000\"\/>\n\t<style type=\"text\/css\">\n\t\t@page { margin: 2cm }\n\t\ttd p { line-height: 115%; margin-bottom: 0.25cm; background: transparent }\n\t\tp { line-height: 115%; margin-bottom: 0.25cm; background: transparent }\n\t\ta:link { so-language: zxx }\n\t<\/style>\n<\/head>\n<body lang=\"en-US\" dir=\"ltr\"><p style=\"margin-bottom: 0cm\"><br\/>\n\n<\/p>\n<p align=\"center\" style=\"margin-bottom: 0cm\"><b>Troubleshooting\nEmails Using Email Headers<\/b><\/p>\n<p style=\"margin-bottom: 0cm\"><br\/>\n\n<\/p>\n<p style=\"line-height: 115%; margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent; page-break-before: auto\">\nA number of email issues can be troubleshooted very efficiently by\nviewing the email header of the email itself. Questionable spam can\nbe analyzed by viewing the email header. The source informati\nthe email is what is usually the key to clearing up questions\nregarding various types of spam emails. Email headers can be used to\ntroubleshoot various delivery issues, too. Emails that get bounced\nback hold clues to the reason they were bounced back in their email\nheaders.<\/p>\n<p style=\"line-height: 115%; margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n<br\/>\n<br\/>\n\n<\/p>\n<p style=\"line-height: 115%; margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n<u><b>Scenarios<\/b><\/u><\/p>\n<p style=\"line-height: 115%; margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\nA number of email troubleshooting scenarios involving email headers\nand the troubleshooting processes are outlined, below.<\/p>\n<p style=\"line-height: 115%; margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n<br\/>\n<br\/>\n\n<\/p>\n<table width=\"100%\" cellpadding=\"4\" cellspacing=\"0\" style=\"background: transparent; page-break-before: auto; page-break-after: auto\">\n\t<col width=\"256*\"\/>\n\t<tr>\n\t\t<td width=\"100%\" valign=\"top\" bgcolor=\"#dddddd\" style=\"background: #dddddd; border: none; padding: 0cm\"><p style=\"margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\tYou received an email from yourself that has no trace of it in\n\t\t\tyour email account&#8217;s Sent folder.<\/p>\n\t\t\t<ul>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tCheck to see if the email is in the folder for deleted email\n\t\t\t\tmessages.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tCheck the Original of the email for the email address of the\n\t\t\t\tsender.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tIf the email address of the sender is not your email address, the\n\t\t\t\temail has been spoofed.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tIf the email address is yours, your email account for the\n\t\t\t\tspecific email address of yours has been compromised. By changing\n\t\t\t\tthe account&#8217;s password, the email account will be secure. Strong\n\t\t\t\tpasswords are important to use.<\/p><\/li>\n\t\t\t<\/ul>\n\t\t\t<p style=\"margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\tFor more information on spoofing of emails, you can check out the\n\t\t\tbelow link.<\/p>\n\t\t\t<p style=\"margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t<a href=\"https:\/\/en.wikipedia.org\/wiki\/Email_spoofing\" target=\"_blank\" rel=\"noopener\"><font color=\"#0000ff\">Wikipedia\n\t\t\t&#8211; Email spoofing<\/font><\/a><\/p>\n\t\t<\/td>\n\t<\/tr>\n<\/table>\n<p style=\"line-height: 115%; margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n<br\/>\n<br\/>\n\n<\/p>\n<p style=\"line-height: 115%; margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n<br\/>\n<br\/>\n\n<\/p>\n<table width=\"100%\" cellpadding=\"4\" cellspacing=\"0\" style=\"background: transparent\">\n\t<col width=\"256*\"\/>\n\t<tr>\n\t\t<td width=\"100%\" valign=\"top\" bgcolor=\"#dddddd\" style=\"background: #dddddd; border: none; padding: 0cm\"><p style=\"margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\tYou received a receipt for a PayPal purchase you never made.<\/p>\n\t\t\t<ul>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tCheck your PayPal account for any new transactions that include\n\t\t\t\tthe purchase you got a receipt for.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tReset your PayPal account&#8217;s password to be on the safe side.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tEnhance your PayPal account&#8217;s security by enhancing the method of\n\t\t\t\tauthentication. Numerous options exist for users to choose from.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tVerify who sent you the receipt email. The Original of the email\n\t\t\t\twill contain the sender&#8217;s email address.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tIf the sender is not PayPal, the email is unauthentic and should\n\t\t\t\tbe deleted without opening any links in the message or\n\t\t\t\tdownloading any attached files.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tIf you repeatedly receive purchase receipts you never made, drag\n\t\t\t\tand drop the emails of the receipt into the Junk folder of your\n\t\t\t\temail account.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tYou may want to contact PayPal Support if you are receiving too\n\t\t\t\tmany forged receipts for PayPal purchases. However, it is\n\t\t\t\timportant to note that PayPal may be limited as to how much they\n\t\t\t\tcould assist you regarding this.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tEvery few months, it is a good idea to reset your PayPal password\n\t\t\t\tto be on the safe side.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tYou should also, monitor your PayPal account&#8217;s activity to ensure\n\t\t\t\tyour account is not compromised. \n\t\t\t\t<\/p><\/li>\n\t\t\t<\/ul>\n\t\t<\/td>\n\t<\/tr>\n<\/table>\n<p style=\"line-height: 115%; margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n<br\/>\n<br\/>\n\n<\/p>\n<p style=\"line-height: 115%; margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n<br\/>\n<br\/>\n\n<\/p>\n<table width=\"100%\" cellpadding=\"4\" cellspacing=\"0\" style=\"background: transparent\">\n\t<col width=\"256*\"\/>\n\t<tr>\n\t\t<td width=\"100%\" valign=\"top\" bgcolor=\"#dddddd\" style=\"background: #dddddd; border: none; padding: 0cm\"><p style=\"margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\tYou are receiving emails that are of concern to you because the\n\t\t\tcontent&#8217;s nature is posing a threat to others.<\/p>\n\t\t\t<ul>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tNote down the sender&#8217;s email address for each instance.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tVerify the sender&#8217;s email address for each instance from the\n\t\t\t\tOriginal of the email.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tReport the emails to the email service provider you have. Your\n\t\t\t\temail service provider should have a contact form to contact them\n\t\t\t\tregarding various issues or concerns.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tAfter a report to your email service provider has been submitted,\n\t\t\t\tdelete the email of concern without opening anything in it. It is\n\t\t\t\timportant to ensure that the email is in the folder for deleted\n\t\t\t\temails, too, upon deletion.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tClear the browser&#8217;s History for each web browser you have on your\n\t\t\t\tcomputer.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tReset the passwords of your online accounts.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tIt is a good idea to avoid going to websites which contain hate\n\t\t\t\tspeech, racial comments and explicit content. This will reduce\n\t\t\t\tone&#8217;s risk of getting emails that pose a threat to others.<\/p><\/li>\n\t\t\t<\/ul>\n\t\t<\/td>\n\t<\/tr>\n<\/table>\n<p style=\"line-height: 115%; margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n<br\/>\n<br\/>\n\n<\/p>\n<p style=\"line-height: 115%; margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n<br\/>\n<br\/>\n\n<\/p>\n<p style=\"line-height: 115%; margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n<br\/>\n<br\/>\n\n<\/p>\n<table width=\"100%\" cellpadding=\"4\" cellspacing=\"0\" style=\"background: transparent\">\n\t<col width=\"256*\"\/>\n\t<tr>\n\t\t<td width=\"100%\" valign=\"top\" bgcolor=\"#dddddd\" style=\"background: #dddddd; border: none; padding: 0cm\"><p style=\"margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t<br\/>\n<br\/>\n\n\t\t\t<\/p>\n\t\t\t<p style=\"margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\tYou sent an email to an insurance broker you have but the email\n\t\t\twas bounced back as, Undeliverable.<\/p>\n\t\t\t<ul>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tVerify you sent the email to the correct email address.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tLook for error messages in the email from the respective mail\n\t\t\t\tserver indicating the email was undeliverable or bounced back.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tAnalyze the error message displayed for the reason the email was\n\t\t\t\tnot delivered to the email address it was sent to.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tIf the recipient&#8217;s email address was incorrect, resend a copy of\n\t\t\t\tthe email to the correct email address.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tIf the mail server could not be reached, resend a copy of the\n\t\t\t\temail at a later time.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tIf the mailbox of the recipient is stated as being full, resend a\n\t\t\t\tcopy of the email at a later time or contact the person the email\n\t\t\t\twas destined to by another means.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tIf the email contains content which could produce a high spam\n\t\t\t\tscore, consider modifying the content of it to lower the spam\n\t\t\t\tscore of it. Wording counts when lowering an email&#8217;s spam score.\n\t\t\t\tThis means that spam sensitive wording should be avoided as much\n\t\t\t\tas possible.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n\t\t\t\tSometimes, an email address is greylisted, meaning that it is\n\t\t\t\tblocked by a given mail server from delivering email to it. After\n\t\t\t\ta specific amount of time, a day or two, the greylisted status is\n\t\t\t\tremoved and the delivery of email from the given email address\n\t\t\t\tcan proceed to the mail server where the greylisting occurred. If\n\t\t\t\tthe cut-off time for the greylisting period passes and the emails\n\t\t\t\tto the given email address are still being bounced back, the\n\t\t\t\temail address of the sender, may have been blacklisted or flagged\n\t\t\t\tby the spam filtering system of the mail server of the\n\t\t\t\trecipient&#8217;s email account. To resolve this problem, you will\n\t\t\t\tlikely need to contact the Help Desk of your email service\n\t\t\t\tprovider and indicate that you are unable to send email to the\n\t\t\t\tgiven email address after a day or two since the emails began to\n\t\t\t\tbe bounced back so they can put in a request for the email\n\t\t\t\taddress of the sender to be removed from the blacklist.<\/p><\/li>\n\t\t\t<\/ul>\n\t\t<\/td>\n\t<\/tr>\n<\/table>\n<p style=\"line-height: 115%; margin-left: 0.5cm; margin-right: 1.3cm; background: transparent; border: none; padding: 0cm; background: transparent\">\n<br\/>\n<br\/>\n\n<\/p>\n<p style=\"border: none; padding: 0cm\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"border: none; padding: 0cm\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"border: none; padding: 0cm\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"border: none; padding: 0cm\"><br\/>\n<br\/>\n\n<\/p>\n<\/body>\n<\/html>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Troubleshooting Emails Using Email Headers A number of email issues can be troubleshooted very efficiently by viewing the email header of the email itself. Questionable spam can be analyzed by viewing the email header. The source informati the email is what is usually the key to clearing up questions regarding various types of spam emails. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-60","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/pages\/60","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/comments?post=60"}],"version-history":[{"count":10,"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/pages\/60\/revisions"}],"predecessor-version":[{"id":366,"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/pages\/60\/revisions\/366"}],"wp:attachment":[{"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/media?parent=60"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}