{"id":45,"date":"2024-09-23T16:36:06","date_gmt":"2024-09-23T16:36:06","guid":{"rendered":"https:\/\/computerbasicshub.net\/?page_id=45"},"modified":"2025-06-30T16:27:12","modified_gmt":"2025-06-30T16:27:12","slug":"emailclientissues","status":"publish","type":"page","link":"https:\/\/computerbasicshub.net\/index.php\/emailclientissues\/","title":{"rendered":"Email Client Issues"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-6 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-group alignwide has-base-2-background-color has-background is-layout-flow wp-block-group-is-layout-flow\" style=\"border-radius:16px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<p class=\"has-text-align-center\"><\/p>\n\n\n\n<div class=\"wp-block-group alignwide is-content-justification-left is-layout-flex wp-container-core-group-is-layout-4 wp-block-group-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-2 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignwide has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-1 wp-block-group-is-layout-constrained\">\n<!DOCTYPE html>\n<html>\n<head>\n\t<meta http-equiv=\"content-type\" content=\"text\/html; charset=utf-8\"\/>\n\t<title><\/title>\n\t<meta name=\"generator\" content=\"LibreOffice 7.6.0.3 (Windows)\"\/>\n\t<meta name=\"created\" content=\"2020-09-10T14:20:54.656000000\"\/>\n\t<meta name=\"changed\" content=\"2023-10-17T14:05:34.571000000\"\/>\n\t<style type=\"text\/css\">wp-config.php\n\t\t@page { margin: 2cm }\n\t\ttd p { line-height: 115%; margin-bottom: 0.25cm; background: transparent }\n\t\tp { line-height: 115%; margin-bottom: 0.25cm; background: transparent }\n\t\ta:link { so-language: zxx }\n\t<\/style>\n<\/head>\n<body lang=\"en-US\" dir=\"ltr\"><p align=\"left\" style=\"margin-bottom: 0cm\">\n<br\/>\n\n<\/p>\n<p align=\"center\" style=\"margin-bottom: 0cm\"><font size=\"6\" style=\"font-size: 24pt\"><b>Email\nClient Issues<\/b><\/font><\/p>\n<p style=\"margin-bottom: 0cm\"><br\/>\n\n<\/p>\n<p style=\"margin-bottom: 0cm\"><br\/>\n\n<\/p>\n<p style=\"margin-bottom: 0cm\"><br\/>\n\n<\/p>\n<p style=\"margin-left: 0.5cm; page-break-after: auto\"><font size=\"4\" style=\"font-size: 14pt\"><b>Unable\nto send email:<\/b><\/font><\/p>\n<ul>\n\t<li><p style=\"background: transparent\">Verify your computer has\n\tInternet connectivity.<\/p><\/li>\n\t<li><p style=\"background: transparent\">Verify that your webmail\n\taccount is able to send email.<\/p><\/li>\n\t<li><p style=\"background: transparent\">Verify that your email\n\taccount has not reached its capacity limit. All folders including\n\tthe folder for deleted emails count towards your account&#8217;s used\n\tspace.<\/p><\/li>\n\t<li><p style=\"background: transparent\">Check to see if you have any\n\toutgoing mail filters which could be blocking outgoing mail.<\/p><\/li>\n\t<li><p style=\"background: transparent\">If you have an email account\n\tyou pay for usage, check for any billing issues.<\/p><\/li>\n<\/ul>\n<p style=\"margin-left: 0.5cm; background: transparent\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-bottom: 0cm\"><br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; page-break-after: auto\"><font size=\"4\" style=\"font-size: 14pt\"><b>Unable\nto receive email:<\/b><\/font><\/p>\n<ul>\n\t<li><p style=\"page-break-after: auto\">Verify your computer has\n\tInternet connectivity.<\/p><\/li>\n\t<li><p style=\"margin-right: 6.3cm; page-break-after: auto\">Verify\n\tthat your email account has not reached its capacity limit. All\n\tfolders including the folder for deleted emails count towards your\n\taccount&#8217;s used space.<\/p><\/li>\n\t<li><p style=\"margin-right: 6.3cm; background: transparent\">Verify\n\tthat your email account has no filter set to block all incoming\n\temail.<\/p><\/li>\n\t<li><p style=\"margin-right: 6.3cm; background: transparent\">Check\n\tyour Junk folder for missing emails.<\/p><\/li>\n\t<li><p style=\"margin-right: 6.3cm; background: transparent\">Ensure\n\tyour email account has no forwarding set up. Forwarded email\n\tmessages may not appear in the email account they are being sent\n\tfrom.<\/p><\/li>\n<\/ul>\n<p style=\"margin-bottom: 0cm\"><br\/>\n\n<\/p>\n<p style=\"margin-bottom: 0cm\"><br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; page-break-after: auto\"><font size=\"4\" style=\"font-size: 14pt\"><b>Unable\nto send or receive email:<\/b><\/font><\/p>\n<ul>\n\t<li><p style=\"margin-bottom: 0cm\">Verify your computer has Internet\n\tconnectivity. \n\t<\/p><\/li>\n<\/ul>\n<ul>\n\t<li><p style=\"margin-bottom: 0cm\">Verify that your computer has in\n\tthe email client, the email account you cannot send or receive\n\temails in, installed correctly. \n\t<\/p><\/li>\n\t<li><p style=\"background: transparent\">Verify that your email\n\taccount has not reached its capacity limit. All folders including\n\tthe folder for deleted emails count towards your account&#8217;s used\n\tspace.<\/p><\/li>\n\t<li><p style=\"background: transparent\">Check to see if the security\n\tsettings of the email account are correct.<\/p><\/li>\n\t<li><p style=\"background: transparent\">You may need to update your\n\tpassword in the email client to access your account if you recently\n\tchanged it.<\/p><\/li>\n\t<li><p style=\"background: transparent\">If your Internet is having\n\tintermittent sync issues related to connectivity, this may be a\n\tcause of the inability to send or receive email. In such case, if\n\tyour email account is not a POP account, your webmail interface for\n\tthe account should have the emails not received in it.<\/p><\/li>\n<\/ul>\n<p style=\"background: transparent\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-right: 7.3cm; background: transparent\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; page-break-after: auto\"><font size=\"4\" style=\"font-size: 14pt\"><b>Not\nall of the email message&#8217;s content is appearing on the screen when\nopening the email to read it:<\/b><\/font><\/p>\n<ul>\n\t<li><p>Choose the option in the email client to display remote\n\tcontent of the specific email.<\/p><\/li>\n\t<li><p>Set the email client to display remote content of email\n\tmessages by default.<\/p><\/li>\n<\/ul>\n<p><br\/>\n<br\/>\n\n<\/p>\n<p><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; page-break-after: auto\"><font size=\"4\" style=\"font-size: 14pt\"><b>Spam\nis becoming problematic:<\/b><\/font><\/p>\n<ul>\n\t<li><p>Verify your email account&#8217;s spam control settings are\n\tcorrect.<\/p><\/li>\n\t<li><p>You may need to update the spam filter rules of your account.<\/p><\/li>\n\t<li><p style=\"margin-right: 1.4cm; page-break-after: auto\">Limiting\n\thow long browsing history is saved for on each of the browsers on\n\tyour computer could limit exposure of your email address to online\n\tbots. Cookies, browsing history and other saved information by\n\tbrowsers are often targeted by spammers for spam purposes.<\/p><\/li>\n<\/ul>\n<p><br\/>\n<br\/>\n\n<\/p>\n<p><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; page-break-after: auto\"><font size=\"4\" style=\"font-size: 14pt\"><b>How\nto handle spam issues:<\/b><\/font><\/p>\n<table width=\"100%\" cellpadding=\"4\" cellspacing=\"0\">\n\t<col width=\"85*\"\/>\n\t<col width=\"85*\"\/>\n\t<col width=\"85*\"\/>\n\t<tr valign=\"top\">\n\t\t<td width=\"33%\" style=\"border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; padding-top: 0.1cm; padding-bottom: 0.1cm; padding-left: 0.1cm; padding-right: 0cm\"><p style=\"margin-bottom: 0.5cm\">\n\t\t\t<br\/>\n<br\/>\n\n\t\t\t<\/p>\n\t\t\t<p style=\"margin-bottom: 0.5cm\"><b>Too much spam is coming into\n\t\t\tInbox<\/b><\/p>\n\t\t\t<ul>\n\t\t\t\t<li><p style=\"margin-bottom: 0.5cm\">Strengthen the spam control\n\t\t\t\tsettings of your email account.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-bottom: 0.5cm\">Move the junk mail to the\n\t\t\t\tJunk folder.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-bottom: 0.5cm\">Report phishing scams to your\n\t\t\t\temail provider.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-bottom: 0.5cm\">You can also create email\n\t\t\t\tfilters to block specific email addresses from sending email to\n\t\t\t\tyour email account with most email providers&#8217; accounts.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-bottom: 0.5cm\">Try not to open up\n\t\t\t\tquestionable web pages.<\/p><\/li>\n\t\t\t<\/ul>\n\t\t\t<p style=\"margin-bottom: 0.5cm\"><br\/>\n<br\/>\n\n\t\t\t<\/p>\n\t\t\t<p><br\/>\n\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td width=\"33%\" style=\"border-top: 1px solid #000000; border-bottom: 1px solid #000000; border-left: 1px solid #000000; border-right: none; padding-top: 0.1cm; padding-bottom: 0.1cm; padding-left: 0.1cm; padding-right: 0cm\"><p style=\"margin-bottom: 0.5cm\">\n\t\t\t<br\/>\n<br\/>\n\n\t\t\t<\/p>\n\t\t\t<p style=\"margin-bottom: 0.5cm\"><b>Important emails are getting\n\t\t\tput into the Junk folder<\/b><\/p>\n\t\t\t<ul>\n\t\t\t\t<li><p style=\"margin-bottom: 0.5cm\">Remove the email address of\n\t\t\t\tthe sender from the block list.<\/p><\/li>\n\t\t\t\t<li><p>Often, you can drag and drop the email that got into the\n\t\t\t\tJunk folder into the Inbox to have the email&#8217;s email address\n\t\t\t\tremoved from the block lost.<\/p><\/li>\n\t\t\t<\/ul>\n\t\t<\/td>\n\t\t<td width=\"33%\" style=\"border: 1px solid #000000; padding: 0.1cm\"><p style=\"margin-bottom: 0.5cm\">\n\t\t\t<br\/>\n<br\/>\n\n\t\t\t<\/p>\n\t\t\t<p style=\"margin-bottom: 0.5cm\"><b>Spam is being sent from your\n\t\t\temail address but not by yourself<\/b><\/p>\n\t\t\t<ul>\n\t\t\t\t<li><p style=\"margin-bottom: 0.5cm\">Change your email account&#8217;s\n\t\t\t\tpassword.<\/p><\/li>\n\t\t\t\t<li><p style=\"margin-bottom: 0.5cm\">Let those who the spam was\n\t\t\t\tsent to know that your account was compromised and you have\n\t\t\t\tchanged its password.<\/p><\/li>\n\t\t\t\t<li><p>Consider setting up enhanced authentication in your email\n\t\t\t\taccount.<\/p><\/li>\n\t\t\t<\/ul>\n\t\t<\/td>\n\t<\/tr>\n<\/table>\n<p><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; page-break-after: auto\">In an email\nclient, the emails loaded from an email account often have spam\nfiltered at the email provider level. This means that spam filter\nsettings should be checked from the webmail interface when looking\ninto spam filter settings, first. Checking the email client&#8217;s filters\nis a good idea, too. Email client filters do filtering when the email\nclient loads emails from the mail server of the email service\nprovider.<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\">It is\nimportant to note that server-side issues may also cause email\naccount issues, too. When all resolution steps to resolve email\naccount issues have been exhausted, it is best to contact Technical\nSupport of your email service provider.<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\">Links to Help\npages of various email clients are listed below.<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><font size=\"4\" style=\"font-size: 14pt\"><b>Links:<\/b><\/font><\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\">Thunderbird<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><a href=\"https:\/\/support.mozilla.org\/en-US\/products\/thunderbird\" target=\"_blank\" rel=\"noopener\"><font color=\"#0000ff\">Thunderbird\nSupport<\/font><\/a><\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\">Microsoft\nOutlook<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><a href=\"https:\/\/support.microsoft.com\/en-us\/office\/troubleshooting-74644ed7-268a-4e0d-a4eb-52257726e624?ui=en-US&amp;rs=en-US&amp;ad=US\" target=\"_blank\" rel=\"noopener\"><font color=\"#1100fc\">Microsoft\n&#8211; Outlook Troubleshooting<\/font><\/a><\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\">Apple Mail<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><a href=\"https:\/\/support.apple.com\/en-ca\/mail\" target=\"_blank\" rel=\"noopener\"><font color=\"#1100fc\">Apple\n&#8211; Mail Support<\/font><\/a><\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\">Postbox<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><a href=\"https:\/\/support.postbox-inc.com\/hc\/en-us\"><font color=\"#1100fc\">Postbox\nSupport<\/font><\/a><\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><br\/>\n<br\/>\n\n<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><meta name=\"changed\" content=\"00:00:00\">Scribe\nMail<\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><a href=\"https:\/\/help.scribe-mail.com\/en\/\" target=\"_blank\" rel=\"noopener\"><font color=\"#0000ff\">Scribe\nHelp Center<\/font><\/a><\/p>\n<p style=\"margin-left: 0.6cm; background: transparent\"><br\/>\n<br\/>\n\n<\/p>\n<\/body>\n<\/html>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Email Client Issues Unable to send email: Verify your computer has Internet connectivity. Verify that your webmail account is able to send email. Verify that your email account has not reached its capacity limit. All folders including the folder for deleted emails count towards your account&#8217;s used space. Check to see if you have any [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-45","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/pages\/45","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/comments?post=45"}],"version-history":[{"count":7,"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/pages\/45\/revisions"}],"predecessor-version":[{"id":412,"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/pages\/45\/revisions\/412"}],"wp:attachment":[{"href":"https:\/\/computerbasicshub.net\/index.php\/wp-json\/wp\/v2\/media?parent=45"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}